Terms of Trade

Payment methods

We do not accept payment by cheque. We accept payment by all major cards. We do not ask for payment until we have checked that all the goods on your shopping list have been validated. Your payment details are automatically encrypted when you enter them, ensuring the highest level of security at all times.

The transaction appears on your credit / debit card statement in your card account currency and will be itemised as ‘Kielder Computers Ltd’ or similar abbreviation.

Pricing Information

All information including prices are correct at the time of publishing. Kielder Computers Limited is a UK-based business. All prices quoted are in Great British Pounds Sterling (GBP) and are quoted exclusive of VAT sales tax unless stated otherwise.

Value Added Tax (VAT)

VAT sales tax is calculated, itemised and automatically added at the checkout according to international tax rules. The sales tax is calculated and added before final payment is requested. A VAT invoice is available on request.

Customs Taxes

Customers outside the UK may be liable for import tax. These are duties levied by your own government’s Customs office. Contact your local Customs Tax Office for details prior to purchase.

Currency Conversion

While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between financial providers.

Shipping Information

We will dispatch your order as soon as possible. Dispatch will normally be within 48 hours of receipt of your cleared payment. We use a number of couriers and mail services such as UPS, FedEx, TNT, DHL, City Link, USPS and Royal Mail. The courier or postal service we choose may vary. However for high value items we may choose to use a secure sign-for delivery service with online tracking for which a proof of delivery signature is required.

Goods are shipped when payment has been received from your card issuing bank. Card payments are normally cleared and received within 3 to 5 working days.

If you have chosen a product payment instalment plan option, your goods will be shipped when the initial payment has been cleared by your card issuing bank and the payment plan agreement has been successfully created.

Shipping costs (if applicable) are calculated according to the physical weight and value of the goods and the country of delivery. Shipping costs are itemised and added before final payment is requested. Please see additional terms for Colour Supplies.

Despatch and Delivery

When you purchase, items may be packed and shipped by multiple separate warehousing. Colour supplies* are shipped directly from the manufacturers in the UK.

Delivery Times

From our US distributors

• US delivery is expected to take approximately 5 to 6 working days from despatch
• International delivery is expected to take 10 to 20 working days from despatch
• Some destinations may take longer

From our UK distributors

• UK delivery is expected to take approximately 5 working days from despatch
• International delivery is expected to take 10 to 28 working days from despatch
• Some destinations may take longer

Customs Delays

Our delivery time estimates are based on uninterrupted delivery service between the date of despatch from the supplier and delivery to your door. This does not include the additional time required by your own country’s Customs department to process and clear your parcel for onward delivery.

Additional Shipping and Despatch Information for COLOUR SUPPLIES

* Definitions: the term ‘colour supplies’ defines drapes, capes, fans, wallets, wheels, and printed cards, and other items sold in our colour supplies catalogue, and excludes such items as training packages and online resources.

All pricing is shown in GB Pounds Sterling. You can ‘Choose your currency’ on the colour supplies trade catalogue page to automatically display an approximate currency conversion.

DESPATCH and DELIVERY

Our delivery estimates below are based on uninterrupted postal or courier service between the date of despatch from the supplier and delivery to your door.

UK deliveries

• Orders under GBP 100.00 (net product total, not including shipping) are despatched Royal Mail Small Packet service which is not track-able and is not signed for. Kielder Computers Ltd cannot be held responsible for delays for items already despatched by Royal Mail. You should receive these within 2 to 5 working days of despatch.
• Orders over GBP 100.00 (net product total, not including shipping), are despatched by signed-for courier service. You should receive these within 1 to 2 working days of despatch.

Europe (E.U) deliveries (outside the UK)

• All orders are despatched by signed-for courier service. You should receive these within 2 to 5 working days of despatch.

International deliveries to Africa, Far East, Middle East, South America

• All orders are despatched by signed-for courier service. You should receive these within 5 to 10 working days of despatch.

International deliveries to the Rest of the World

• Orders under GBP 100.00 (net product total, not including shipping) are despatched Royal Mail International Standard (Airmail). This service is not track-able and is not signed for. Kielder Computers Ltd cannot be held responsible for delays for items already despatched by Royal Mail. You should receive these within 10 to 28 working days of despatch.
• Orders over GBP 100.00 (net product total, not including shipping) are despatched by signed-for courier service. You should receive these within 5 to 10 working days of despatch.

Availability

Despatch times may vary from those quoted above depending on stock availability but we will notify you by email should there be any delays. Goods are despatched Monday to Friday, excluding England and Wales Bank Holidays . In-stock colour supplies items are normally despatched within 2 working days of receipt of cleared funds but please note that:

• When ordering drapes in quantities of 20 or more,
  despatch is usually within 2 to 4 working days
• Seasonal and tonal capes and cover-up capes
  are made to order. Despatch is usually within 14 working days

SHIPPING COSTS

Shipping costs are calculated according to the physical weight and value of the goods plus the country of delivery. Shipping costs are itemised and added to the order total before final payment is requested. Please make sure you select the correct shipping option from the drop-down box at the checkout.

If your order net product value is under GBP 100.00 except for deliveries to Africa, Europe (E.U), Far East, Middle East, South America:

1. Your parcel will be despatched by Royal Mail service which is not track-able and not signed for
2. If you prefer to pay extra for a fully-tracked, signed-for courier service, please contact us for a price

Shipping Costs Guide Prices:

The shipping costs price guide below excludes any applicable taxes.

If your order net value is under GBP 100.00 except for deliveries to Africa, Europe (E.U), Far East, Middle East, South America.

1. Your parcel will be despatched by Royal Mail service (Small Parcel in UK, and International Standard (Airmail) outside the UK) which is not track-able and not signed for
2. If you prefer to pay extra for a fully-tracked, signed-for courier service, please contact us for a price
3. All deliveries to Africa, Far East, Middle East, South America are despatched by signed-for courier service

Despatch to the Middle East and Far East

List of countries we ship to in the Middle East and Far East:

Middle East
Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Turkey, United Arab Emirates

Far East
Bangladesh, Bhutan, Brunei (Darussalam), Cambodia, Hong Kong, India, Indonesia, Lao People’s Democratic Republic, Macau, Malaysia, Maldives, Nepal, Pakistan, Philippines, Republic of Korea, Singapore, Sri Lanka, Taiwan, Thailand

Returns

Please read our company returns policy .

Availability

We try to make sure we only show items on the site if they are currently available. If you place an order for something which isn’t available we will contact you by email as soon as possible after you place your order. All orders are subject to availability.

Security

We use a “secure” server so your credit card information is protected. We do not hold your payment details on file. Once we have processed your order we erase your card information. This increases our security – if we do not have this information, it cannot be read by anyone else. Visit the security page for more information.

Privacy Policy

Kielder Computers Limited will only use the information that we collect about you lawfully, in accordance with the UK Data Protection Act 1998. Visit the privacy page for more information.

Keeping you up-to-date

We want to keep you up-to-date with the latest information and what’s coming soon. We may also use your details to send you information about other Kielder Computers Limited goods and services we sell or for our research purposes. If you have previously registered to receive this communication and now want to cancel this, please contact us quoting your full name and email address.

General Terms and Conditions

This web site is subject our terms of use .

Last updated 30 March 2021.