Terms of Trade

Payment methods

We do not accept personal or company cheques. We accept Visa and Mastercard credit / debit cards. We won’t ask you for any payment until we’ve made sure that all the goods on your shopping list have been validated. Your payment details are automatically encrypted when you enter them, ensuring the highest level of security at all times.

The transaction will appear on your credit / debit card bill in your own currency and be itemised as ‘Kielder Computers Ltd’ or similar depending on the card processor being used.

Pricing Information

All information including prices are correct at the time of publishing. Kielder Computers Limited is a UK-based business. All prices quoted are in Great British Pounds Sterling (GBP) and are quoted exclusive of EU VAT sales tax unless stated otherwise. Taxes relevant to your country of origin will be calculated and added before final payment is requested. You may use a currency converter to calculate the price in your own currency. However, use this for information only and you cannot rely on this being the same rate of conversion used by your credit / debit card company at the time the payment is processed.

Value Added Tax (VAT)

European (EU) customers pay VAT (sales tax). VAT is itemised and automatically added at the checkout for EU customers only. A VAT invoice is available on request for EU customers.

Customs Taxes

International customers may be liable for import taxes. These are duties levied by your own government’s Customs office. Contact your local Customs Tax Office for details prior to purchase.

Currency Conversion

While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.

Shipping Information

We will dispatch your order as soon as possible. Dispatch will normally be within 48 hours of receipt of your cleared payment. We use a number of couriers and mail services such as UPS, FedEx, TNT, DHL, City Link, USPS and Royal Mail. The courier or postal service we choose may vary. However for high value items we may choose to use a secure sign-for delivery service with online tracking for which a proof of delivery signature is required.

Goods are shipped when payment has been received from your card issuing bank. Card payments are normally cleared and received within 3 to 5 working days.

If you have chosen a product payment instalment plan option, your goods will be shipped only when the initial payment has been cleared by your card issuing bank and the payment plan agreement has been successfully created. You will be notified by email when your order has been despatched.

Shipping costs (if applicable) are calculated according to the physical weight and value of the goods and the country of delivery. Shipping costs are itemised and added before final payment is requested.

Please see additional terms for Colour Supplies.

Despatch and Delivery

When you purchase, items may be packed and shipped by multiple separate warehousing:

• our colour, style, and image Training DVDs * and CDs are shipped from our distributors in the USA
• colour supplies ** are shipped directly from the manufacturers in the UK

Delivery Times

From our US distributors

• US delivery is expected to take approximately 5 to 6 working days from despatch
• International delivery is expected to take 10 to 20 working days from despatch
• Some destinations may take longer

From our UK distributors

• UK delivery is expected to take approximately 5 working days from despatch
• International delivery is expected to take 10 to 28 working days from despatch
• Some destinations may take longer

ADDITIONAL Shipping and Despatch Information for DVD TRAINING PROGRAMS

Despatch

Our DVDs and CDs are manufactured & despatched from our USA facility by (USPS) United States Postal Service, who will hand over the parcel to your own country’s national postal service for final delivery to your address.

Delivery estimates

• For addresses within the USA, you should receive the package within 1-2 business days from the date of despatch
• For international addresses, mail usually takes about 4 business days and as much as 6 business days from the date of despatch

Potential Customs delays

Our estimates above are based on uninterrupted courier service between the date of despatch from the US suppliers and delivery at your door. This does not include any time required by your own country’s Customs department to clear your parcel for onward delivery.

ADDITIONAL Shipping and Despatch Information for COLOUR SUPPLIES

* Definitions: the term ‘colour supplies’ defines drapes, capes, fans, wallets, wheels, and printed cards, and other items sold in our colour supplies wholesale trade catalogue, and colour supplies retail sales area, and excludes such items as training packages and online resources.

All pricing is shown in GB Pounds Sterling.

You can ‘Choose your currency’ on the colour supplies trade catalogue page to automatically display an approximate currency conversion.

DESPATCH and DELIVERY

UK deliveries

• Orders under GBP 100.00 (net product total, not including shipping or VAT) are despatched Royal Mail Small Packet service which is not track-able and is not signed for. Kielder Computers Ltd cannot be held responsible for delays for items already despatched by Royal Mail. You should receive these within 2 to 5 working days of despatch.
• Orders over GBP 100.00 (net product total, not including shipping or VAT), are despatched by signed-for courier service. You should receive these within 1 to 2 working days of despatch.
• Our estimates above are based on uninterrupted postal or courier service between the date of despatch from the UK suppliers and delivery at your door.

Europe (E.U) deliveries (outside the UK)

• Orders under GBP 100.00 (net product total, not including shipping or VAT) are despatched Royal Mail International Standard (Airmail). This service is not track-able and is not signed for. Kielder Computers Ltd cannot be held responsible for delays for items already despatched by Royal Mail. You should receive these within 5 to 10 working days of despatch.
• Orders over GBP 100.00 (net product total, not including shipping or VAT) are despatched by signed-for courier service. You should receive these within 2 to 5 working days of despatch.

International deliveries to Africa, Far East, Middle East, South America

• All orders are despatched by signed-for courier service. You should receive these within 5 to 10 working days of despatch.

International deliveries to the Rest of the World

• Orders under GBP 100.00 (net product total, not including shipping) are despatched Royal Mail International Standard (Airmail). This service is not track-able and is not signed for. Kielder Computers Ltd cannot be held responsible for delays for items already despatched by Royal Mail. You should receive these within 10 to 28 working days of despatch.
• Orders over GBP 100.00 (net product total, not including shipping) are despatched by signed-for courier service. You should receive these within 5 to 10 working days of despatch.

Potential Customs delays

Our estimates above are based on uninterrupted postal or courier service between the date of despatch from the UK suppliers and delivery at your door. This does not include any time required by your own country’s Customs department to clear your parcel for onward delivery.

Availability

Despatch times may vary from those quoted above depending on stock availability but we will notify you by email should there be any delays. Goods are despatched Monday to Friday only, excluding England and Wales Bank Holidays . In-stock colour supplies items are normally despatched within 2 working days of receipt of cleared funds but please note that:

• When ordering drapes in quantities of 20 or more,
  despatch is usually within 2 to 4 working days
• Seasonal and tonal capes and cover-up capes are made to order. Despatch is usually within 14 working days

SHIPPING COSTS

Shipping costs are calculated according to the physical weight and value of the goods plus the country of delivery. Shipping costs are itemised and added to the order total before final payment is requested. Please make sure you select the correct shipping option from the drop-down box at the checkout.

If your order net product value is under GBP 100.00 (except for deliveries to Africa, Far East, Middle East, South America):

1. Your parcel will be despatched by Royal Mail service which is not track-able and not signed for
2. If you prefer to pay extra for a fully-tracked, signed-for courier service, please contact us for a price

Shipping Costs Guide Prices:

Select your currency below and browse shipping costs by net order total. The shipping costs price guide below excludes VAT which is applicable to goods despatched within Europe.

If your order net value is under GBP 100.00 (except for deliveries to Africa, Far East, Middle East, South America)

1. Your parcel will be despatched by Royal Mail service (Small Parcel in UK, and International Standard (Airmail) outside the UK) which is not track-able and not signed for
2. If you prefer to pay extra for a fully-tracked, signed-for courier service, please contact us for a price
3. All deliveries to Africa, Far East, Middle East, South America are despatched by signed-for courier service

List of countries we ship to in the Middle East and Far East

Middle East
Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Turkey, United Arab Emirates

Far East
Bangladesh, Bhutan, Brunei (Darussalam), Cambodia, Hong Kong, India, Indonesia, Lao People’s Democratic Republic, Macau, Malaysia, Maldives, Nepal, Pakistan, Philippines, Republic of Korea, Singapore, Sri Lanka, Taiwan, Thailand

Returns

Please read our company returns policy .

Availability

We try to make sure we only show items on the site if they are currently available. If you place an order for something which isn’t available we will contact you by email as soon as possible after you place your order. All orders are subject to availability.

Security

We use a “secure” server so your credit card information is protected. We do not hold your payment details on file. Once we have processed your order we erase your card information. This increases our security – if we do not have this information, it cannot be read by anyone else. Visit the security page for more information.

Privacy Policy

Kielder Computers Limited will only use the information that we collect about you lawfully, in accordance with the UK Data Protection Act 1998. Visit the privacy page for more information.

Keeping you up-to-date

We want to keep you up-to-date with the latest information and what’s coming soon. We may also use your details to send you information about other Kielder Computers Limited goods and services we sell or for our research purposes. If you have previously registered to receive this communication and now want to cancel this, please contact us quoting your full name and email address.

General Terms and Conditions

This web site is subject our terms of use .